Help center

Find my ticketsUse the email from your purchase to recover your tickets on another device.Request a refundReview your event’s purchase policy and track your request.Reset my passwordVerify your email and choose a new password.

Buying & attending

Where is my QR ticket?

Open My tickets and choose your event. If payment is still processing, check the status of that same order.

Can I transfer a ticket?

Open the ticket in My tickets. Eligible tickets show a transfer option. After the new guest accepts, the original ticket stops working.

Who can answer questions about the event?

Contact the organizer from the event page for venue details, entry rules, and its refund policy.

For organizers

Create a workspaceVerify your email, then build your first event.Manage eventsSales, guest lists, promotion, refunds, and event-day access.Features & pricingSee the available event tools and fee structure.

Need help from Mango?

For payment, ticket, or account help, email tyler@aymango.com.

Include the event name, booking email, order reference if available, and what happened. Keep passwords, verification codes, QR tickets, card details, and identity documents private.

If payment is still processing, check the same order in My tickets. For immediate help at a venue, ask the organizer’s entry team.

Lost access to your email?

Use a saved recovery code to recover your account email. You can also contact support from an address you control. Access changes require independent ownership verification.